Ask Our Specialists

Coris America-very poor My mother purchased a policy back in Ukraine before she came to visit me in US. The provider is Coris international, with the offices in Miami, Fl, named Coris USA. My mother came down with respiratory symptoms back in Feb 2011.We contacted Coris USA and were referred to an urgent care clinic and were assured that this clinic will accept their letter of guaranteed payment. I have to note that I asked a rep several times if we could go to a regular clinic to avoid extra cost of urgent care visit, but Coris rep Xavier said not to worry about it. When we arrived to a clinic, there were a fax from Coris, but clinic was not accepting it as a guarantee of a payment. We called Coris rep again and again he told us not to worry, pay out of pocket and claim a reimbursement later.We did just what we were told to do. Next day we submitted a claim as were instructed. Well, we never receive the reimbursement ! First we emailed to Coris USA with questions and were given an answer that Florida office will contact insurance company (???) and let us know, but nobody got back to us. Then we started to call, were referred to a claims department- it took us a week to get someone at claims to pick up a phone (it was already May 2011!) and the "claim" lady Antonella told us that we should send her original receipts from the clinic. She could not answer why nobody told us to do that earlier! Anyway, we sent all receipts back in May. And never heard from Coris ever since- not an Email, not a letter, nothing! My conclusion: don't buy Coris Insurance, they just do not provide a service that you pay for- technically speaking, they just steal from you.