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Question:

Hello. I am purchasing travel and travel medical insurance for a trip out of the US. I was forced to cancel a previous trip due to covid19 and I received an airline credit at that time. I used the airline credit to pay for a portion of my upcoming trip tickets. Although paid for with a credit, this flight is nonrefundable and I will still be out that monetary value if something were to affect the trip this time. Am I able to include the full value of the airline tickets in the trip cost, or only the portion that I paid cash for this time?

Answer:

Customers can insure a voucher they received from a previously booked trip. They can insure the pre-paid non-refundable amount. If they end up receiving a higher credit in their voucher (for example, we have some customers who received an additional 25% as an incentive to rebook), they can only insure the actual cash they paid, not the value of the voucher. At the time of a claim we would ask the traveler to provide proof of how much they are out of pocket - how much they originally paid.

We use the date the arrangements are made using the voucher as the initial trip deposit date, which allows customers to be eligible for time sensitive benefits. 

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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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