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Ask Our Specialists
Hello, I'm covered by Atlas International Insurance Premium. My certificate number is 120053279. Today I got mugged and my personal belongings - new phone has been stolen. I filed a police report. Does it fall under the category of Crisis response/ loss of personal belongings? How can I file the claim? Thank you!
The below situation would not be something that would fall under the Crisis response benefit, and the plan does not include benefits for loss of personal belongings. It offers benefits for lost checked luggage if lost through an airline or travel carrier.
However, we would advise that you contact the claims department to advise of your situation as the plan does offer benefits for loss of documents such as your passport, and they would also be able to advise of any other coverages that might apply to your situation.
Their direct # is 1-800-605-2282. You will just provide to them your policy certificate #.
If you have any additional questions, please let us know.
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.
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