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Question:

We purchased travel insurance for a cruise we were going on in May, 2023. My husband is diabetic and was having a problem with his magnesium and started receiving magnesium infusions in November, 2023. They were ordered when needed. By January his doctor put in an order for weekly infusions. After a couple months it was determined that he needed twice weekly infusions. At this time we decided the infusions would not be ending any time soon and we decided we would have to cancel our cruise. I filed notified the cruise line. They returned some of my money and had to file a claim with the insurance company. They have denied the claim, saying it was a preexisting condition.

Answer:

Please contact our office for assistance. 

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