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Ask Our Specialists
I visited a network doctor on 17th December 2023 and the received the bill dated 5th February 2024. My insurance expired on 31st January and did not cover the bill. Isn't the service date supposed to be considered?
For specific claims questions you will need to reach out directly to the claims department of your insurance company. Insubuy is a broker and does not process or handle claims. The number to your claims department can always be found on the back of your insurance ID card or you are welcome to call our for assistance.
If a covered event occurred while the policy was effective, then that is absolutely taken into account when approving a claim. There are several different potential reasons on why you may have received a bill. Please reach out to the claims department for more information and obtain your Explanation of Benefits.
If you have any additional questions please call out office at 1(866) 467-8289.
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.
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