Please call us at toll-free +1 (866) INSUBUY or +1 (972) 985-4400.
WhatsApp: +1 (972) 795-1123
Our working hours:
8 AM to 9 PM US Central Time, 7 days a week.
Email us at: ofni
We will give you a call back at +{{form.isdCode}}-{{form.phoneNumber}}.
We can call you at your convenience, fill out the form below.
Name should not contain numbers or special characters.
Phone Number is required.Cannot contain special characters.Phone number should contain at least one number.
The Payment Card Industry Data Security Standard (PCI DSS)—which was developed by the PCI Security Standards Council (PCI SSC) created by Visa, MasterCard, American Express, Discover, and JCB—is an extensive set of technical and operational standards that a company needs to follow to ensure that all companies that process, store, or transmit credit card information maintain a secure environment.
There are many stringent requirements, including but not limited to:
PCI DSS has six major objectives, 12 key requirements, 78 base requirements, and over 400 test procedures. Click here for more information.
When a business is PCI-compliant, it means that that the business reviews and follows the guidelines set forth by the credit card companies to help ensure your credit card information is protected and your personal information is secure.
Speak to a licensed and experienced insurance agent in the United States.
For faster service, you can easily extend or submit requests for cancellations or corrections using MyAccount.
Visitors insurance plans can be different than the domestic healthcare plans most medical providers regularly deal with when seeing patients in the U.S. Because of this, the way they must process the insurance can differ as well.
If you visit a doctor, hospital, or other medical provider in the U.S. and present your insurance card bearing the United Healthcare logo, there is a chance that the provider may try to process it incorrectly. They could come back to you saying the insurance policy is inactive, or that they cannot find your account to confirm that you have coverage.
This can be stressful for you, as you’ve purchased visitors insurance specifically for this reason, and you’re wondering why you aren’t covered now. Rest assured; this is most likely not the case.
Q: What should I do if my medical provider says my policy is inactive, or they cannot pull up my account?
A: Tell your medical provider to call the number on the insurance card to verify benefits and eligibility. They are likely attempting to process your insurance through United Healthcare’s domestic portal. For your visitor’s insurance policy, they will need to follow the instructions on the ID card, or access the United Healthcare international portal. Calling the number on the insurance card can give them all the information they need.
Q: What if they tell me they’re still unable to confirm my coverage?
A: Please make sure they are actually calling the phone number on the insurance card. If your provider is still having problems, you can tell them to call the number of the insurance company’s benefits department, also listed on your insurance card.
Q: What if they say they tried to contact United Healthcare and could not, so they bill me instead?
Rest assured, you can still file a claim for these bills with the insurance company. Details for this process are noted here. We have all the claim forms you might need on this page, feel free to give us a call if you need help.
Q: I extended my insurance but United Healthcare failed to update my information and the provider could not verify me. What is the procedure?
Please call the insurance company’s benefits department number listed on your insurance card and explain the issue and they will work with United Healthcare to get that fixed.
Q: Can I get additional compensation for the trouble I went through because the provider could not confirm my coverage with United Healthcare?
Unfortunately, such additional compensation is not available. The insurance company is only obligated to pay according to the terms and conditions of insurance policy for valid claims.
Ask our specialists - Licensed and experienced insurance professionals in the U.S.
Prices are regulated by law.
You cannot find a lower price anywhere for the same product.
Learn MoreSame Price. Better Service.®
There are many advantages in purchasing from Insubuy® and no disadvantages.
Learn MoreHealthcare costs are very high in the U.S.
Buy U.S. based visitors insurance and enjoy your trip.
Learn MoreDid you know that your insurance may not cover you abroad or that it may only provide limited coverage?
Purchase travel medical insurance that includes emergency medical evacuation.
Learn MoreYou are not eligible to enroll in Medicare for the first 5 years.
Purchase new immigrant medical insurance to bridge the gap.
Learn MoreYou could lose your non-refundable trip costs if you had to cancel your trip.
Buy a trip cancellation insurance package plan and be worry-free.
Learn MoreThe U.S. Department of State requires all J visa holders to purchase compliant insurance.
Buy J visa medical insurance to meet your requirements.
Learn MoreSchengen countries require most non-US citizens to purchase Schengen visa insurance.
Make an instant purchase online and get instant visa letter.
Learn MoreYou don't need to purchase travel insurance for every trip.
Purchase annual multi trip travel insurance for your travels.
Learn MoreMost schools require international students to purchase health insurance.
Purchase international student health insurance that meets most school requirements.
Learn More