Please read the FAQ about Claims Help before reading this FAQ.
I am not happy with the way Insubuy processed my claim, I will never buy from the company again, and I will tell all of my friends about it.
Please understand that Insubuy does NOT process insurance claims. All claims processing is done by the insurance administrator. Insubuy is simply the insurance broker assisting you in making the purchase. Whether your claim was paid or denied is at the sole discretion of the insurance administrator for the particular plan you purchased.
Insubuy offers visitors insurance plans from all major companies in the US market. If you are dissatisfied with the way your claim was processed by a particular insurance administrator, we have numerous options from other insurance companies available, and we would be happy to help you choose the right option.
I am not satisfied with the insurance I purchased. Therefore, I am going to complain about Insubuy.
If this is the case, please accept our apologies, and help us understand what exactly you are not satisfied with. Are you dissatisfied with Insubuy’s service, or dissatisfied with the claim result?
If you feel as if you received poor service from Insubuy, such as if the staff was unavailable to guide you, or if the website did not provide you with enough information to make an informed purchase, please let us know. Our goal is to continually improve the insurance buying experience for all customers.
However, if you are not satisfied because your claim was rejected or you have another claim-related problem, please remember that Insubuy does not process insurance claims. Claim processing is only done by the insurance administrator for the plan you’ve purchased, and we have no control over their decision. We can do our best to assist you with claim-related questions, but your best course of action is to contact the insurance administrator directly.
You recommended me to purchase XYZ insurance plan and now they have rejected my claim. Therefore, I expect you to make them pay my claim.
We offer all major visitors insurance plans available in the US market and suggest to you the plan that seems most suitable for your situation.
It is impossible for any insurance broker to guarantee that every claim will be paid by the insurance administrator. Each insurance administrator pays eligible claims based on the terms and conditions of their policy. There are many claims that are simply not eligible and therefore not payable. If you feel you have a legitimate claim that was denied, you have the option to open an appeal with the insurance company that administrates the policy.
I bought the insurance through you. Therefore, it is your responsibility to make sure that all my claims are paid.
Each insurance administrator pays claims according to the terms and conditions of their policy. No insurance broker can guarantee or control whether or not an administrator will pay a claim. Your best course of action is to open an appeal with the company that administered your policy if you feel your claim has been incorrectly denied.
If my claim is not paid, I am going to take legal action against Insubuy, or I am going to complain everywhere.
Insubuy does NOT makes claims decisions. It is only the insurance company’s claims administrator that makes the final claim decision. If you feel the need to act, they would be the appropriate party to contact.
You never told me earlier about the details of the insurance. Therefore, you are responsible to get my claim paid.
All of the details of a particular insurance plan are available on our website before you purchase the insurance. After you make a purchase, you will be provided with the policy details then as well. You must take the time to read and understand the terms and conditions. And of course, we are happy to help. Irrespective of whether you read the terms and conditions of the insurance or not, the insurance company is only going to process claims according to them.
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