Claims Process

Visitors Insurance - Claims Dissatisfaction FAQ

Visitors insurance - Claims Dissatisfaction FAQ

Please read the FAQ about Claims Help before reading this FAQ.

We understand the frustration you may be feeling if you’ve submitted an insurance claim and the end result wasn’t what you hoped it would be. Please read the FAQ below to get a clear understanding of Insubuy’s role in the claims process. 

I’m not satisfied with the way my claim was processed. What can I do?

We’re sorry to hear that you’re unhappy with the way your claim was processed. Please understand that Insubuy is an insurance broker, and we do not process claims. We sell international insurance plans from nearly every top provider, and those plans are each administered by different companies. Whether a claim gets paid or denied is at the sole discretion of the insurance administrator for the particular plan you’ve purchased. We encourage you to contact the insurance administrator for additional claims information. If you need help getting in contact with them, please let us know and we would be happy to assist.

I purchased the insurance through Insubuy. Why wouldn’t I contact Insubuy about my claim?

As an insurance broker, we have no control over the outcome of a claim. Every insurance administrator pays claims according to the terms and conditions of their policy, which are available to view at any time on our website and provided to you upon purchase. If you feel your claim has been incorrectly denied, your best course of action may be to open an appeal with the company that administered the insurance policy. If you need help contacting them, we will do everything we can to assist you.

I’ve opened an appeal with the insurance company and my claim was still denied. What can I do?

We understand that it can be frustrating if you feel your claim was incorrectly denied. However, there would be a specific reason for this happening that only the insurance administrator for that plan can explain to you. We will do everything we can in helping to provide you with information about your plan, but we unfortunately do not have control over the result of claims. 

Did you know?

Prices are regulated by law.

You cannot find a lower price anywhere for the same product.

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Why buy insurance from Insubuy?

Same Price. Better Service.®

There are many advantages in purchasing from Insubuy and no disadvantages.

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Visiting USA?

Healthcare costs are very high in the U.S.

Buy U.S. based visitors insurance and enjoy your trip.

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Traveling abroad?

Did you know that your insurance may not cover you abroad or that it may only provide limited coverage?

Purchase travel medical insurance that includes emergency medical evacuation.

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New immigrant to USA?

You are not eligible to enroll in Medicare for the first 5 years.

Purchase new immigrant medical insurance to bridge the gap.

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Going on a vacation?

You could lose your non-refundable trip costs if you had to cancel your trip.

Buy a trip cancellation insurance package plan and be worry-free.

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Are you an exchange visitor to USA?

The U.S. Department of State requires all J visa holders to purchase compliant insurance.

Buy J visa medical insurance to meet your requirements.

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Traveling to Europe?

Schengen countries require most non-US citizens to purchase Schengen visa insurance.

Make an instant purchase online and get instant visa letter.

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Traveling frequently throughout the year?

You don't need to purchase travel insurance for every trip.

Purchase annual multi trip travel insurance for your travels.

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International student in the U.S.?

Most schools require international students to purchase health insurance.

Purchase international student health insurance that meets most school requirements.

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