Up to 10 days from the Initial Purchase Date: Full refund, if you have not departed on your trip or filed a claim.
After 10 days from the Initial Purchase Date: No refund
Please submit written correspondence in English, requests made in other languages may be returned or delayed.
Send an email to: lecnac with subject: "<Certificate Number>" - Cancellation.
In the email message, please mention:
- the certificate number (also called ID number)
- name(s) of the insured person(s)
- brief reason for cancellation
- effective date of the cancellation
The earliest that you can set the effective date of cancellation is the next day. It can’t be the current date or any previous date.
You will receive an email confirmation once we receive your request. Please allow around 7 to 10 business days to process the request. Once the request is processed, you will receive another email confirmation. Your refund, if any, will be made in exactly the same form that you used to originally pay for the insurance.
NOTE: All insurance companies prefer to receive such cancellation emails directly from the insured. However, if you are communicating on behalf of the insured, you must add the authorization similar to as follows:
"The insured does not have access to a computer or email to make a written request to cancel the insurance. I am the son/daughter of the insured and I have the necessary authorization to cancel their insurance. I am making a written cancellation request on their behalf."
All cancellations fees, if any, are charged by the insurance company. There are no additional fees (or any other fees) charged by Insubuy®.