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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:How do we find out the providers within network of our insurance plan?

A:
Thank you for contacting Insubuy for your insurance needs. The VisitorSecure plan does not utilize a PPO network. You may go to any provider you would like and the plan can pay according to its schedule of benefits for eligible expenses. Should you have additional question or need further assistance please let us know. You may also call our office at +1 (866) 467-8289.
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Q:Tickets and travel insurance were purchased from Ontario, CA to Naples, Italy. Negative COVID-19 results are needed before the flight. Followed time frame instructions for the testing but received the results within 30 minutes of flight departure. Airlines canceled the entire trip (departure and return). We were scheduled to depart (Ontario, California to Naples, Italy) - Return Naples, Italy to Ontario, California. The airline canceled the entire trip- without discussion. We had to purchase additional departure and return tickets to continue our travel. Our insurance claim was denied.

A:
We would be unable to advise regarding policies purchased outside Insubuy. Should you need assistance in the future, you may contact us at +1 (866) 467-8289.
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Q:I am purchasing an event package which includes the cost of a round trip flight, hotel, transportation, and event tickets and special access. Since the company is booking everything for me but are not including flight insurance, could I still purchase and apply travel insurance independently?

A:
That is perfectly fine. You may view and quote plans in the Trip Insurance section of our website. Should you need assistance you may also call our office at +1 (866) 467-8289.
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Q:WHAT IS THE ADDRESS TO SEND REFUND CHECKS TO?

A:
We would be happy to assist you regarding your query. Please contact our office at +1 (866) 467-8289 for assistance regarding this.
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Q:I need to buy Travel Insurance for a trip and it needs to cover trip cancellation in the event of testing positive for Covid 19.

A:
You may view and quote plans in the Trip Insurance section of our website. There you may review the options to find the specific coverage you are needing. Should you have additional questions please let us know. You may also call our office at +1 (866) 467-8289.
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Q:I came to America with a long term stay abroad insurance in my country. When I contacted a hospital to set up a primary care doctor, they said they couldn't accept my insurance. In this case, how can I go to the hospital?

A:
We would only be able to advise on policies purchased through Insubuy. Should you have further questions or need general assistance, you may call our office at +1 (866) 467-8289.
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

Did you know?

Prices are regulated by law.

You cannot find a lower price anywhere for the same product.

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Why purchase insurance from Insubuy®?

Same Price. Better Service.®

There are many advantages in purchasing from Insubuy® and no disadvantages.

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Visiting USA?

Healthcare costs are very high in the U.S.

Buy U.S. based visitors insurance and enjoy your trip.

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Traveling abroad?

Did you know that your insurance may not cover you abroad or that it may only provide limited coverage?

Purchase travel medical insurance that includes emergency medical evacuation.

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New immigrant to USA?

You are not eligible to enroll in Medicare for the first 5 years.

Purchase new immigrant medical insurance to bridge the gap.

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Going on a vacation?

You could lose your non-refundable trip costs if you had to cancel your trip.

Buy a trip cancellation insurance package plan and be worry-free.

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Are you an exchange visitor to USA?

The U.S. Department of State requires all J visa holders to purchase compliant insurance.

Buy J visa medical insurance to meet your requirements.

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Traveling to Europe?

Schengen countries require most non-US citizens to purchase Schengen visa insurance.

Make an instant purchase online and get instant visa letter.

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Traveling frequently throughout the year?

You don't need to purchase travel insurance for every trip.

Purchase annual multi trip travel insurance for your travels.

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International student in the U.S.?

Most schools require international students to purchase health insurance.

Purchase international student health insurance that meets most school requirements.

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