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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:I want to know how the refund is given back. is it cheque or direct bank deposit?

A:
You will get the refund in the same way you paid initially.
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Q:I would like to know if doctor consultations,general check up like x-ray exams are covered with visitors' travel insurance?

A:
They are covered if they are for new medical condition, injury or accident that may occur after the effective date of the policy. Preventive check ups are excluded.
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Q:My name is Binghui, and I have bought the insurance through the Insubuy, the ID number is A####(Atlas America). I want to change my insurance, because I have been told that this plan will not meet the preexisting requirement as it excludes them see below: "Acute Onset of Pre-existing Condition (excludes chronic and congenital conditions) (only available to members under age 70)" In order to meet the UCSB's Health Insurance Requirements, my plan cannot exclude any preexisting conditions or state acute onset. I want to know whether I can change the insurance, or I only need to purchase additional coverage.

A:
You are correct, this plan will not meet a pre-existing condition requirement. Please send a request to cancel at insubuy.com to cancel this plan. Forward your requirements as a PDF to info@insubuy.com and we can see if there is a plan that we can recommend. If you need additional assistance please feel free to contact our office.
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Q:My girlfriend and I wish to book travel insurance for our holiday in Australia. However, although we are British Citizens we now live and work in Thailand. Can you still cover us? When we've tried to look into this with certain insurance companies we've noticed that we're asked to provide a UK postcode and / or address, which we no longer have.

A:
Thank you for your interest in purchasing insurance through us. Yes, you can purchase a plan for this holiday. Most plans will ask for a mailing address and that you can list as your Thailand address. You can search for plans on our website by clicking here. If you need additional assistance please feel free to contact our office.
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Q:What does the California Notice mean??

A:
That message is for US residents. If you were coming to the US to live (not visit) and were going to be working in the US and filing taxes then you would be required to have a plan that does meet the ACA requirements. As long as you are visiting the US then this doesn't apply to you. If you have additional questions please feel free to contact our office. More information
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Q:I am looking for the insurance (coverage $40000) for my Schengen Visa application. Could you please provide me some information about this? Thanks, Min

A:
Thank you for contacting Insubuy for your insurance needs. We do offer coverage for Schengen visa purposes. Please use the link listed below to find plans that will meet Schengen Visa requirements. These plans will provide an instant visa letter that you will be able to download and take to your interview. If you need any further assistance please feel free to contact our office. Schengen Visa Insurance
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

Did you know?

Prices are regulated by law.

You cannot find a lower price anywhere for the same product.

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Why purchase insurance from Insubuy®?

Same Price. Better Service.®

There are many advantages in purchasing from Insubuy® and no disadvantages.

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Visiting USA?

Healthcare costs are very high in the U.S.

Buy U.S. based visitors insurance and enjoy your trip.

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Traveling abroad?

Did you know that your insurance may not cover you abroad or that it may only provide limited coverage?

Purchase travel medical insurance that includes emergency medical evacuation.

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New immigrant to USA?

You are not eligible to enroll in Medicare for the first 5 years.

Purchase new immigrant medical insurance to bridge the gap.

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Going on a vacation?

You could lose your non-refundable trip costs if you had to cancel your trip.

Buy a trip cancellation insurance package plan and be worry-free.

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Are you an exchange visitor to USA?

The U.S. Department of State requires all J visa holders to purchase compliant insurance.

Buy J visa medical insurance to meet your requirements.

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Traveling to Europe?

Schengen countries require most non-US citizens to purchase Schengen visa insurance.

Make an instant purchase online and get instant visa letter.

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Traveling frequently throughout the year?

You don't need to purchase travel insurance for every trip.

Purchase annual multi trip travel insurance for your travels.

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International student in the U.S.?

Most schools require international students to purchase health insurance.

Purchase international student health insurance that meets most school requirements.

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