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Our claim for travel insurance (TravelGuard/AIG) was denied. Policy purchased January (through Expedia), trip cancelled February -- due to covid outbreak. (We were traveling to Kuwait. This claim was solely for the hotel booking.) I have called twice to get clarification from AIG about the denial. Most recently, the last customer service rep read me the same clause but seemed to strongly "suggest" -- without actually saying how -- that we file an appeal...she used wording like...domino effect, multiple factors, etc. and encouraged me to file if I thought there was cause. I really felt like she was trying to help us out. So I am now preparing an appeal. But I just want to make sure I get the wording right...anyone had any success? My basic contention is that we had "trip cancellation insurance" at 100%, but the claim was denied.


Insubuy does not provide coverage from TravelGuard/AIG, and 

therefore we will not be able to assist with your current claim

issue. You would need to contact your agent or company the policy was purchased through for assistance.

If you wish to purchase Trip Insurance through Insubuy in the future, our plans 

can be found here through this quote link: /travel-insurance/

Please let us know if we can answer any additional questions.

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