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Our claim for travel insurance (TravelGuard/AIG) was denied. Policy purchased January (through Expedia), trip cancelled February -- due to covid outbreak. (We were traveling to Kuwait. This claim was solely for the hotel booking.) I have called twice to get clarification from AIG about the denial. Most recently, the last customer service rep read me the same clause but seemed to strongly "suggest" -- without actually saying how -- that we file an appeal...she used wording like...domino effect, multiple factors, etc. and encouraged me to file if I thought there was cause. I really felt like she was trying to help us out. So I am now preparing an appeal. But I just want to make sure I get the wording right...anyone had any success? My basic contention is that we had "trip cancellation insurance" at 100%, but the claim was denied.
Insubuy does not provide coverage from TravelGuard/AIG, and
therefore we will not be able to assist with your current claim
issue. You would need to contact your agent or company the policy was purchased through for assistance.
If you wish to purchase Trip Insurance through Insubuy in the future, our plans
can be found here through this quote link: /travel-insurance/
Please let us know if we can answer any additional questions.
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.
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There are many advantages in purchasing from Insubuy® and no disadvantages.
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Healthcare costs are very high in the U.S.
Buy U.S. based visitors insurance and enjoy your trip.
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Did you know that your insurance may not cover you abroad or that it may only provide limited coverage?
Purchase travel medical insurance that includes emergency medical evacuation.
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You are not eligible to enroll in Medicare for the first 5 years.
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You could lose your non-refundable trip costs if you had to cancel your trip.
Buy a trip cancellation insurance package plan and be worry-free.
Learn MoreAre you an exchange visitor to USA?
The U.S. Department of State requires all J visa holders to purchase compliant insurance.
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Schengen countries require most non-US citizens to purchase Schengen visa insurance.
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Learn MoreTraveling frequently throughout the year?
You don't need to purchase travel insurance for every trip.
Purchase annual multi trip travel insurance for your travels.
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Most schools require international students to purchase health insurance.
Purchase international student health insurance that meets most school requirements.
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